Transitioning Your Intranet to a Digital Workplace

T-Mobile’s previous intranet, OneVoice, was getting old and tired. Adding to that, T-Mobile’s largely millennial population of retail and customer service employees weren’t using OneVoice, and it was becoming an unreliable source of information and news. It was clear, OneVoice needed to be upgraded and refreshed in order to be optimized in the future.

Learn how T-Mobile’s Corporate Communication and HR departments teamed up to transform OneVoice into a user-focused and personalized platform, including how to:

• Collaborate with HR and Communications departments
• Activate your intranet for remote, hourly, and even Millennial workforces
• Engage your employees through an intranet they enjoy using

Melissa Spillum-Proctor, Senior HR Communications Manager

T-Mobile  
 

In the past, NetApp allowed every department and group to create their own Intranet site on whatever platform they wanted. Feedback started to roll in saying that their Intranets were difficult to navigate, the process was confusing, everything was a mess! The employees were right. An Intranet strategy was needed and a committee was created. The committee decided that they needed one unified Intranet across the organization. However, with no budget available, this was a tall order.

This session will outline what many organizations are going through – turning separate intranets into one unified hub for all employees throughout the organization. Discover how a small team of individuals with support from management and a need for change created a low cost solution, including how to:

• Understand what your employees want and need
• Collaborate with other departments such as IT, HR, and Communications
• Gain support from management
• Pursue creative ideas, even when your budget is limited or nonexistent

Ann Fitzsimons, HR Web Technologist

NetApp, Inc.

  
In 2013, Target deployed its next generation intranet. This new platform launched with great promise as it combined a strong content management backbone with social collaboration, communications channels, and knowledge sharing capabilities, all within a single environment.

The deployment was well planned, grounded in strong governance principles to promote sustainability, and backed by a robust change management plan to drive adoption. While the intranet overhaul offered Target’s Team Members greatly improved ways to collaborate and connect, the user experience was not without its problems and frustrations.

In this session, you will learn of the challenges and key success factors involved with large advanced intranet deployments. This session will help you to recognize these challenges, ensure success, and recognize the importance of:

• Gaining authentic management support at various levels
• Developing a strong governance model to drive long-term environment sustainability
• Realistically assessing the value of environment customization versus configuration
• Developing initiatives to driving adoption
• Staying nimble in an ever-evolving technological landscape

Jonathan Robinson, Intranet Governance Consultant

Target

In order to improve your existing internal communications strategy, you must encourage employees to work better together, and create a “home” for knowledge management. The Port of Antwerp Authority, Belgium had to completely rethink their business processes and how they function on a day-to-day basis in order to achieve this. By taking inspiration from the “work out loud” phenomenon, they designed an award winning Digital Workplace.

Through the transformation they have seen improved processes, collaboration, effectiveness and efficiency across the entire organization. This session will outline how you too can motivate and inspire your workforce by transforming into a digital workplace, including how to:

• Introduce collaboration, social projects, and embrace new ways of working to create a sustainable work environment
• Implement digital tools that are appropriate for your business and organizational functions
• Inspire your team through culture change and more through a successful digital workplace

Filip Callewaert, Head Information & Knowledge Management
Port of Antwerp Authority, Belgium
 

Every successful company focuses its attention towards understanding the needs of customers, but rarely does it focus the same level of attention towards their own employees. The personas help project members understand and empathize with user groups they may never see face to face.

The goal of the Institutional Personas project was to better understand Mayo Clinic's employees, so that designers, developers and analysts could create better products and services; if the employees were supported with user-friendly tools and resources, they would in turn provide better patient care.

Several unique challenges faced this team. Creating personas on this scale was new territory. Additionally, creating personas that are not project specific posed difficulty because it was unknown ahead of time what kind of information they would need to gather. Finally, making the personas available to everyone at the institution, and educating key user groups on how to leverage persona insight continues to be an ongoing effort of the team.

In this session, discover why institutional personas are important in any organization and how using these personas can help you save time and money, including:

• How personas help project team understand and empathize with users
• Steps to create institutional personas and how to use them 
• Challenges to prepare for during the creation and maintenance process of the institutional personas
• Best practices of persona validation process and governance
• How personas help content owners create quality content to drive user adoption

John Schultz, User Experience Designer
Mayo Clinic
 

While the potential benefits and opportunities of social collaboration are well-documented, the strategy and tactics for establishing a comprehensive ecosystem of behaviors, processes, and enablers to generate tangible business value are often elusive, especially to executive leadership.

Gain a sneak peak into the outline of EY’s social journey – how they proposed the idea, how they implemented social collaboration, and emphasize the business value it continually produces at EY.

From this sessions you’ll have the opportunity to learn critical lessons on how to measure the value of your social collaboration to ensure that it is producer business results, including how to:  

• Craft a social strategy oriented around tangible business results
• Decompose the adoption, engagement, and operational support necessary for long-term, sustainable viability
• Recognize the key “social levers” associated with effective adoption and engagement
• Move beyond social activity to social insight

Greg Nemeth, Director – Social Enterprise
EY LLP

• Amy Yee, Director, Digital Strategy, Nonlinear Enterprise

• Curtis Hughes, Co-Founder & Managing Parter, C5 Insight
• Speaker of your choosing!
• Speaker of your choosing!

Do you have a “baby” or young digital workplace that is just getting started, or one that is more like a teenager – advanced enough to get into trouble?  Understanding your transition starts with gauging your maturity.  There is no one measure of how advanced a digital workplace is – it depends on a number of factors and priorities that vary from organization to organization.

During this session, we’ll take a look at some maturity benchmarks that are top of mind today, discuss what factors are specific to your organization, see examples of how other companies are transitioning and maturing, and learn how to:

• Define your own organization’s level of digital workplace maturity
• Use a variety of measurements to maximize and advance your digital workplace
• Tie maturity to organizational goals, benefits and ongoing transition

Amy Yee, Director of Digital Strategy

Nonlinear Enterprise

Discovery Communications, Inc. prides itself on telling great stories. And while this may not be the next great show, hearing the journey of evolving their intranet is a story in and of itself.

There was a vision; there was a strategy; and then somewhere along the way, the whole plan changed and they were forced to transform their thinking.

Discovery will share the story of their successes, pitfalls and lessons learned that shaped the evolution of their intranet. Learn which strategies you should implement to evolve your intranet to take your workplace to the level of becoming a digital workplace, including how to:

• Communicate the change to employees clearly; how it will affect and benefit their day-to-day job
• Get the right stakeholders and input from employees all around your organization
• Find the right way to deliver the most relevant information to your employees
• Ensure success by collaborating
• Improve search functionality and much more!

Andrew Grinc, Manager, Internal Communications

Discovery Communications, Inc.

Lynette Herbst, Collaboration Product Manager, IT Business Operations
Discovery Communications, Inc.

The transition to a digital workplace is often scary, confusing, and slightly overwhelming. In this session, we will explore how to achieve ambitious business objectives and how to tackle the most arduous challenges when transitioning to a digital workplace. You’ll walk away with important insights into the implementation of a digital workplace, including how to:

• Evolve your organizations digital footprint into an Enterprise Digital Workplace
• Avoid failure and apply best practices to achieve success
• Integrate people, processes, and technology in a complex change journey

Giovanni Piazza, Global Head, Information and Knowledge Management - CVM-MA
Janssen Pharmaceuticals, a Johnson & Johnson company
 

Annual performance reviews are no longer doing the job when it comes to getting today’s technologically savvy workforce to engage with their peers, their bosses, or their work. By leveraging socially-powered, data-fueled performance systems, Sears Holdings has found new keys to unlock, reinvent, and transform performance management. 

In this session, you will learn how Sears Holdings is transitioning to a digital workplace by developing an innovative internal data-driven performance platform that has helped to enable a talent development mindset across the enterprise. 

Learn how to reinvent your outdated performance management system by introducing new social and digital tools into the annual performance review process, including how to:

• Engage your tech savvy workforce by meeting them where they are – on social networks
• Leverage continuous performance improvement through dynamic goal setting and daily social feedback
• Drive better performance and encourage improvement through the latest neuroscience research
• Digitalize and reimagine performance reviews to move from performance management to performance enablement

Thomas Griffin, Director of Learning, Development & Communications
Sears Holdings Corporation
 

XL Catlin has always strived to be on the front edge of digital workplace innovation, especially after they won Nielsen Norman’s Top 10 Intranets in 2013. They have worked tirelessly to listen to their users' needs and issues, and ensure their employees are at the center of the redesign.

With user experience knowledge and collaboration as their keys to success, XL Catlin successfully launched a new version of XLWorld to deliver more personalization and social engagement than ever before!

Hear the in-depth details of their intranet redeisgn journey and learn how to:

• Collaborate effectively with HR, IT, and Communications
• Understand what employees want and need through simple usability tests that avoid assumptions
• Implement appropriate development and design considerations along the way
• Make the content work happen - even while simultaneously integrating a new acquisition
• Embed social collaboration into the fabric of the user experience
• Emphasize open collaboration

Satvinder Kaur, Digital Strategy and Marketing Operations Portfolio Manager

XL Catlin

Stacy L. Wilson, ABC, President

Eloquor Consulting, Inc.
 

Personal communication habits are rapidly driving change in our workplace communications. Information is flowing at employees faster than ever and channels are multiplying – corporate news, video, social media, digital signage, leader news and more! To further complicate things, we must communicate effectively with four generations of distinctly different employees.

Learn how to take your current intranet and fuel it into a new digital workplace where your employees can connect, receive news, use tools, and produce their best work, wherever they are, including how to:

• Reinvent your intranet as the foundation of your digital workplace, bringing together applications, websites and devices
• Use targeting and personalization to reduce the flow of messages to employees
• Dismantle your “communication silos” and create an integrated platform
• Place employees squarely at the center of your digital workplace
• Create engaging content for your audience

Dee Johnson, Assistant Director - Organizational Communications
Northwestern Mutual
 

The internet is interactive, crowd-sourced, and social – whereas most intranets are not. In addition, employees are hard to reach: they’re busy, often siloed, and constantly bombarded with information. So how do you transform your intranet from a one-way platform that pushes out basic news and resources, into one that not only helps engage colleagues, but also encourages them to talk to you – and to each other?

In this session, hear how Pfizer's intranet “got social” and became an integrated digital platform that combines news, content with visual appeal, customized resources, and social networking capabilities. Discover how to strike the right balance between providing up-to-the-minute news, key resources, and strategic information, and drawing in colleagues with fun content, and the opportunity to connect with each other.

Leave this session with ideas for transforming your intranet into an engaging digital platform where your colleagues gather to exchange ideas, including how to:

• Integrate social capabilities to encourage collaboration and engagement
• Find the right balance between “boring-but-essential” news and fun, engaging information
• Walk away with ready-to-use ideas to transform your existing intranet into an integrated digital platform
• Understand and prepare for the challenges you may face along the way

Laura Clark, Director, Enterprise Communications

Pfizer