In this interactive session we will first explore the journey to a digital workplace and then apply these concepts to your specific organization. Bring your questions, issues, thoughts and ideas, and together, we will answer the following crucial questions:
Walk away from this session with a firm understanding of what a digital workplace is, what it could potentially look like at your organization, and a foundation that will set the pace for the rest of the conference.
Joerg Meissner, Former Director of IT
Instron
Moreover, how do you govern it in a way that encourages adoption? And, what role will that adoption play in changing your organizational culture? Sometimes the sum of the scraps puts you farther down the road than you think!
Stacy L. Wilson, ABC, President
Eloquor Consulting, Inc.
Collaboration as we know it has changed dramatically over the years, as a digital transformation takes place within our organizations. In fact, it wasn't that long ago that we had to make a concerted effort to connect with one another; now that same effort is required to disconnect. So why do organizations continue to struggle to connect and engage with employees, customers and partners?
According to Gartner, 80% of social collaboration efforts fail to meet expectations. If we have the tools, the technology, and the will, then why aren't we doing a better job with connecting and collaborating within our organizations?
This interactive workshop will tackle issues with social collaboration and more, taking an in-depth look into why digital workplace initiatives often fail to meet expectations. You’ll be asked to brainstorm and discuss how changes in your approach to interacting with employees can lead to enhanced user adoption, improved employee engagement, increased productivity, and a lasting, successful digital transformation within your organization
Learn how to successfully connect with your employees and bring social collaboration to life in
your organization, including how to:
Curtis Hughes, Co-Founder & Managing Partner
C5 Insight
T-Mobile’s previous intranet, OneVoice, was getting old and tired. Adding to that, T-Mobile’s largely millennial population of retail and customer service employees weren’t using OneVoice, and it was becoming an unreliable source of information and news. It was clear, OneVoice needed to be upgraded and refreshed in order to be optimized in the future.
Learn how T-Mobile’s Corporate Communication and HR departments teamed up to transform OneVoice into a user-focused and personalized platform, including how to:
Melissa Spillum-Proctor, Senior HR Communications Manager
T-Mobile
In the past, NetApp allowed every department and group to create their own Intranet site on whatever platform they wanted. Feedback started to roll in saying that their Intranets were difficult to navigate, the process was confusing, everything was a mess! The employees were right. An Intranet strategy was needed and a committee was created. The committee decided that they needed one unified Intranet across the organization. However, with no budget available, this was a tall order.
This session will outline what many organizations are going through – turning separate intranets into one unified hub for all employees throughout the organization. Discover how a small team of individuals with support from management and a need for change created a low cost solution, including how to:
Ann Fitzsimons, HR Web Technologist
NetApp, Inc.
In 2013, Target deployed its next generation intranet. This new platform launched with great promise as it combined a strong content management backbone with social collaboration, communications channels, and knowledge sharing capabilities, all within a single environment.
The deployment was well planned, grounded in strong governance principles to promote sustainability, and backed by a robust change management plan to drive adoption. While the intranet overhaul offered Target’s Team Members greatly improved ways to collaborate and connect, the user experience was not without its problems and frustrations.
In this session, you will learn of the challenges and key success factors involved with large advanced intranet deployments. This session will help you to recognize these challenges, ensure success, and recognize the importance of:
Jonathan Robinson, Intranet Governance Consultant
Target
In order to improve your existing internal communications strategy, you must encourage employees to work better together, and create a “home” for knowledge management. The Port of Antwerp Authority, Belgium had to completely rethink their business processes and how they function on a day-to-day basis in order to achieve this. By taking inspiration from the “work out loud” phenomenon, they designed an award winning Digital Workplace.
Through the transformation they have seen improved processes, collaboration, effectiveness and efficiency across the entire organization. This session will outline how you too can motivate and inspire your workforce by transforming into a digital workplace, including how to:
Filip Callewaert, Head Information & Knowledge Management
Port of Antwerp Authority, Belgium
Every successful company focuses its attention towards understanding the needs of customers, but rarely does it focus the same level of attention towards their own employees. The personas help project members understand and empathize with user groups they may never see face to face.
The goal of the Institutional Personas project was to better understand Mayo Clinic's employees, so that designers, developers and analysts could create better products and services; if the employees were supported with user-friendly tools and resources, they would in turn provide better patient care.
Several unique challenges faced this team. Creating personas on this scale was new territory. Additionally, creating personas that are not project specific posed difficulty because it was unknown ahead of time what kind of information they would need to gather. Finally, making the personas available to everyone at the institution, and educating key user groups on how to leverage persona insight continues to be an ongoing effort of the team.
In this session, discover why institutional personas are important in any organization and how using these personas can help you save time and money, including:
John Schultz, User Experience Designer
Mayo Clinic
While the potential benefits and opportunities of social collaboration are well-documented, the strategy and tactics for establishing a comprehensive ecosystem of behaviors, processes, and enablers to generate tangible business value are often elusive, especially to executive leadership.
Gain a sneak peak into the outline of EY’s social journey – how they proposed the idea, how they implemented social collaboration, and emphasize the business value it continually produces at EY.
From this sessions you’ll have the opportunity to learn critical lessons on how to measure the value of your social collaboration to ensure that it is producer business results, including how to:
Greg Nemeth, Director – Social Enterprise
EY LLP
Do you have a “baby” or young digital workplace that is just getting started, or one that is more like a teenager – advanced enough to get into trouble? Understanding your transition starts with gauging your maturity. There is no one measure of how advanced a digital workplace is – it depends on a number of factors and priorities that vary from organization to organization.
During this session, we’ll take a look at some maturity benchmarks that are top of mind today, discuss what factors are specific to your organization, see examples of how other companies are transitioning and maturing, and learn how to:
Amy Yee, Director of Digital Strategy
Nonlinear Enterprise
Discovery Communications, Inc. prides itself on telling great stories. And while this may not be the next great show, hearing the journey of evolving their intranet is a story in and of itself.
There was a vision; there was a strategy; and then somewhere along the way, the whole plan changed and they were forced to transform their thinking.
Discovery will share the story of their successes, pitfalls and lessons learned that shaped the evolution of their intranet. Learn which strategies you should implement to evolve your intranet to take your workplace to the level of becoming a digital workplace, including how to:
Andrew Grinc, Manager, Internal Communications
Discovery Communications, Inc.
Lynette Herbst, Collaboration Product Manager, IT Business Operations
Discovery Communications, Inc.
The transition to a digital workplace is often scary, confusing, and slightly overwhelming. In this session, we will explore how to achieve ambitious business objectives and how to tackle the most arduous challenges when transitioning to a digital workplace. You’ll walk away with important insights into the implementation of a digital workplace, including how to:
Giovanni Piazza, Global Head, Information and Knowledge Management - CVM-MA
Janssen Pharmaceuticals, a Johnson & Johnson company
Annual performance reviews are no longer doing the job when it comes to getting today’s technologically savvy workforce to engage with their peers, their bosses, or their work. By leveraging socially-powered, data-fueled performance systems, Sears Holdings has found new keys to unlock, reinvent, and transform performance management.
In this session, you will learn how Sears Holdings is transitioning to a digital workplace by developing an innovative internal data-driven performance platform that has helped to enable a talent development mindset across the enterprise.
Learn how to reinvent your outdated performance management system by introducing new social and digital tools into the annual performance review process, including how to:
Thomas Griffin, Director of Learning, Development & Communications
Sears Holdings Corporation
XL Catlin has always strived to be on the front edge of digital workplace innovation, especially after they won Nielsen Norman’s Top 10 Intranets in 2013. They have worked tirelessly to listen to their users' needs and issues, and ensure their employees are at the center of the redesign.
With user experience knowledge and collaboration as their keys to success, XL Catlin successfully launched a new version of XLWorld to deliver more personalization and social engagement than ever before!
Hear the in-depth details of their intranet redeisgn journey and learn how to:
Satvinder Kaur, Digital Strategy and Marketing Operations Portfolio Manager
XL Catlin
Stacy L. Wilson, ABC, President
Eloquor Consulting, Inc.
Personal communication habits are rapidly driving change in our workplace communications. Information is flowing at employees faster than ever and channels are multiplying – corporate news, video, social media, digital signage, leader news and more! To further complicate things, we must communicate effectively with four generations of distinctly different employees.
Learn how to take your current intranet and fuel it into a new digital workplace where your employees can connect, receive news, use tools, and produce their best work, wherever they are, including how to:
Dee Johnson, Assistant Director - Organizational Communications
Northwestern Mutual
The internet is interactive, crowd-sourced, and social – whereas most intranets are not. In addition, employees are hard to reach: they’re busy, often siloed, and constantly bombarded with information. So how do you transform your intranet from a one-way platform that pushes out basic news and resources, into one that not only helps engage colleagues, but also encourages them to talk to you – and to each other?
In this session, hear how Pfizer's intranet “got social” and became an integrated digital platform that combines news, content with visual appeal, customized resources, and social networking capabilities. Discover how to strike the right balance between providing up-to-the-minute news, key resources, and strategic information, and drawing in colleagues with fun content, and the opportunity to connect with each other.
Leave this session with ideas for transforming your intranet into an engaging digital platform where your colleagues gather to exchange ideas, including how to:
Laura Clark, Director, Enterprise Communications
Pfizer