Transitioning Your Intranet to a Digital Workplace

  
In 2013, Target deployed its next generation intranet. This new platform launched with great promise as it combined a strong content management backbone with social collaboration, communications channels, and knowledge sharing capabilities, all within a single environment.

The deployment was well planned, grounded in strong governance principles to promote sustainability, and backed by a robust change management plan to drive adoption. While the intranet overhaul offered Target’s Team Members greatly improved ways to collaborate and connect, the user experience was not without its problems and frustrations.

In this session, you will learn of the challenges and key success factors involved with large advanced intranet deployments. This session will help you to recognize these challenges, ensure success, and recognize the importance of:

• Gaining authentic management support at various levels
• Developing a strong governance model to drive long-term environment sustainability
• Realistically assessing the value of environment customization versus configuration
• Developing initiatives to driving adoption
• Staying nimble in an ever-evolving technological landscape

Jonathan Robinson, Intranet Governance Consultant

Target